Refund & Cancellation Policy — Jewelify & Sofseed Technologies

At Jewelify (operated by Sofseed Technologies), we are committed to complete customer satisfaction. We strive to provide jewelers across India with an exceptional digital rate poster generation experience. This policy explains the terms and procedures for cancellations, returns, and refunds for our ₹600/month subscription service.

1. Subscription Cancellation

You may cancel your Jewelify Pro subscription at any time without any termination penalty.
To cancel, simply send an email to sofseedtech@gmail.com or WhatsApp message to +91 9080578845 with your registered showroom name and mobile number.
Upon cancellation, your subscription will not renew for subsequent billing cycles. You will retain full access to your Jewelify account until the conclusion of your current paid 30-day period.

2. Refund Eligibility & Grounds

We provide full or pro-rata refunds under the following circumstances:

Technical Inaccessibility: If you experience persistent technical defects on our platform that our engineering team is unable to resolve within 72 hours of your report.
Duplicate / Excess Billing: In the event that your payment account was accidentally charged more than once for the same billing cycle due to a gateway or connectivity glitch.
New Subscriber Satisfaction Window: If you are a first-time subscriber and request a cancellation within 48 hours of your initial purchase because the service does not meet your showroom’s technical requirements.

3. Refund Processing Timelines

Refund Timeline Guarantee: Once your refund request is reviewed and approved by our support team (typically within 24 to 48 hours), the refund will be initiated immediately via our payment gateway (Cashfree Payments). The funds will be credited back to your original source of payment (Bank Account, UPI, Debit/Credit Card) within 5 to 7 business days, subject to standard banking clearing cycles.

4. Non-Refundable Scenarios

Refund requests made after the initial 48-hour window where the user has successfully generated, exported, and utilized marketing posters throughout the month.
Account suspension resulting from violation of our Terms and Conditions (e.g., fraudulent rates or copyright infringement).

5. Return Policy for Digital Products

Because Jewelify is an intangible Software-as-a-Service (SaaS) and digital tool delivered electronically over the internet, no physical goods or return shipments are applicable.

6. How to Request a Refund

To file a refund or billing inquiry, please reach out to us with your payment transaction ID or receipt: